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Carstar
CARSTAR franchises automobile collision repair facilities that utilize distinctive trademarks, regional marketing, preferred vendor relationships, and business and financial analysis tools. The business model offers both conversion franchises for existing repair shops and new ground-up facilities, with total investments ranging from $23,500 to $804,300 depending on the type. Services are provided to the insurance industry, commercial accounts, and individual automobile owners.
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Franchise Costs
Tiered royalty (greater of $1,000/mo or 1.5% of base volume + 4% of growth sales) + greater of $500/mo or 1% insurance & marketing fund + $1,295-$1,545/mo software + $299/yr training + $845/yr conference
Financial Performance
Item 19 Financial Performance
Data Based On: 397 franchised CARSTAR Facilities open and operating as of the end of the 2024 Fiscal Year, with data separated into top performing 50% and bottom performing 50% based on average Gross Sales for the 2024 Fiscal Year.
Extracted Item 19 Section
Avg. Revenue: $3,205,928
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Unlock financial performance dataCarstar Franchise Analysis
In the high-stakes world of auto collision repair, where insurance giants dictate the flow of business, Carstar stands out with its dual-track model for converting existing shops or building anew. Backed by parent Driven Brands, this network leverages preferred vendor ties and regional marketing muscle. Item 19 financial disclosures paint a picture of robust performance across nearly 500 outlets, yet tiered fees and a trail of contract disputes raise eyebrows—can you navigate to profitability in this resilient sector?
Item 7 in the 2025 FDD details a wide investment spectrum: $23,500 minimum for conversion franchises up to $804,300 for ground-up builds, with the core initial range pegged at $23,500-$165,300 including the $10,000 franchise fee. Ongoing costs layer complexity—royalties are the greater of $1,000 monthly or 1.5% on base volume plus 4% on growth sales, paired with a 1% brand/ad fund (minimum $500/month), plus $1,295-$1,545 monthly software fees, $299 annual training, and $845 yearly conference dues. Item 19 shines brightly: average gross revenue hits $3,205,928 with a median of $2,579,601, signaling strong top-line potential driven by insurance, commercial, and retail clients, though profitability hinges on operational scale and cost discipline.
System vitality shows steady expansion from 455 locations in 2023 to 475 in 2024 (+4%), with 44 projected new units, 16 transfers, just 1 non-renewal, but 31 terminations signaling some churn. SBA financing supports 60 loans averaging $1,046,935, easing entry for qualified buyers. Litigation centers on franchisor pursuits for unpaid fees, early closures, and non-compete breaches, with minimal franchisee pushback—a stable but demanding ecosystem where conversion plays minimize risk and accelerate revenue ramps.
Analysis based on the 2025 Franchise Disclosure Document. All figures should be independently verified before making investment decisions.
How Carstar Compares
Key Insights
- Lower investment than 88% of Business Services franchises
- Higher than average SBA loan default rate in Business Services
| Franchise | Investment | Fee | Royalty | Locations |
|---|---|---|---|---|
Carstar Current | $24K – $165K | $10K | 4.0% | 471 |
| Bimbo Foods Bakeries Distribution, LLC | $14K – $607K | N/A | N/A | 6,454 |
| THE UPS STORE (TRADITIONAL) | $216K – $609K | $30K | 5.0% | 4,500 |
| RE/MAX | $37K – $337K | $35K | 1.0% | 2,994 |
| JACKSON HEWITT TAX SERVICE | $71K – $105K | $25K | 15.0% | 2,744 |
| CRUISE PLANNERS | $2K – $21K | $11K | 3.0% | 2,655 |
Business Services Average 198 franchises | $121K – $289K | $47K | 10.2% | – |
* Comparison based on latest FDD filings. Investment ranges from Item 7, fees from Item 5. Showing top 5 of 198 Business Services franchises by location count.
Locations & Growth
Outlet Growth Over Time
Total outlets at end of each year
Geographic Distribution (2024)
Outlets by state across the United States
+26 more states
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Unlock location growth dataSBA Loan History
Historical SBA 7(a) loan data for Carstar franchisees (2010 – 2025)
Loans by Year
SBA 7(a) loan activity over time
* Data sourced from SBA 7(a) FOIA loan records. Default rate calculated from charged-off loans.
60 SBA loans on record
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Unlock SBA loan historyFranchisee Contacts
634 franchisee contacts on file from official FDD filings.
634 Contacts Available
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Unlock contactsDue Diligence
Litigation (Item 3)
Primarily breach of contract actions by franchisor against former franchisees for unpaid amounts, early closure/abandonment, and post-term noncompetition covenant violations; one counterclaim action stemming from former franchisee's wrongful termination claim.
Bankruptcy (Item 4)
System Health (Item 20)
Franchise system changes reported in the most recent fiscal year
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Unlock due diligence reportsFrequently Asked Questions
The total initial investment to open a Carstar franchise ranges from $23,500 to $165,300. This includes a franchise fee of $10,000. Ongoing royalty fees are 4.0% of gross sales.
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