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We extract fees, Item 19 financials, franchisee contacts, SBA default rates, litigation, and outlet data from every FDD — so you can compare brands in minutes, not months. Used by multi-unit operators, consultants, and franchise development teams.

GLASS DOCTOR

GLASS DOCTOR

Glass Doctor franchises enable owners to install, repair, and replace residential and commercial flat glass, shower enclosures, and auto glass, while providing related services and selling related products under standardized systems via Home and Business or Auto options. The business model supports start-up franchises or conversions of existing glass service businesses, granting exclusive territories based on population. They target residential homeowners and commercial property owners needing glass repair, replacement, and maintenance services.

165locations
$155K–$317K
Since 1977
AutomotiveWaco, TXNeighborlywww.glassdoctor.comDisclaimer

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Franchise Costs

Franchise Fee
$59,900
Initial Investment
$155,400 – $317,100
Royalty Rate
6.00%
Brand Fund
2.00%
Fixed Monthly Fees
$539 – $1,036

Tiered 4-7% royalty + 2% MAP ad fund + $539-$1,036/mo software, technology, QuickBooks, call center & NAGS fees

Financial Performance

Item 19 Financial Performance

Data Based On: 153 franchised businesses (referred to as 'Reporting Businesses') included in Item 19, open for the full year 2023. This includes subsets of 135 businesses reporting Home and Business (HB) sales data and 90 businesses reporting Auto sales data, for the period January 1, 2023 through December 31, 2023.

* The document provides Gross Sales data segmented by service type: 'Home and Business (HB) Gross Sales' and 'Auto Gross Sales'. Many franchised units operate under both options, meaning a single unit can generate both types of sales. The FDD provides averages, medians, and quartile data for these two revenue streams separately (e.g., Average Annual HB Gross Sales and Average Annual Auto Gross Sales). It does not provide an aggregated 'total gross revenue per franchise unit' or its median/quartiles, nor does it provide the necessary underlying data to calculate a meaningful overall average, median, or quartile of total revenue per unit from the provided segmented sales figures. Therefore, average_gross_revenue, median_gross_revenue, revenue_top_quartile, and revenue_bottom_quartile are set to null. No information regarding net income, net profit, EBITDA, or expenses is provided within Item 19, so all related fields are null.

Extracted Item 19 Section

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GLASS DOCTOR Franchise Analysis

Glass Doctor taps into a steady demand for auto and home glass repairs, but its latest FDD reveals tensions in franchisee satisfaction and system stability. Item 19 discloses revenue figures that vary widely, while a history of SBA loans and some courtroom drama hints at risks beneath the surface. Can this veteran brand deliver reliable returns, or are the cracks showing?

Diving into Item 7, the initial investment spans $155,400 to $317,100, covering franchise fee of $59,900, vehicles, equipment, and initial inventory for either home/business or auto-focused setups. Ongoing fees hit hard: tiered royalties from 4-7% averaging 6%, plus 2% marketing fund, and monthly tech fees of $539-$1,036 for software, call center, and more. With 165 locations and minimal growth—just +2% from 87 to 89 units between 2022-2023—expansion feels stagnant, backed by 9 terminations and 9 transfers in the past year.

Item 19 offers granular revenue data, but SBA stats raise eyebrows: 73 loans averaging $244,234 with a 20.6% default rate signals financing hurdles and potential underperformance. Litigation notes a fraud claim from a former franchisee over territory promises and training, plus the brand's bankruptcy history adds caution. Under Neighborly since 1977, Glass Doctor suits experienced operators in exclusive population-based territories, but high defaults and slow growth mean you'd need strong local demand to offset the fees and risks—think twice if you're risk-averse.

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Analysis based on the 2024 Franchise Disclosure Document. All figures should be independently verified before making investment decisions.

How GLASS DOCTOR Compares

Key Insights

  • Top 10 largest franchise system in Automotive Services
  • Lower than average SBA loan default rate in Automotive Services
FranchiseInvestmentFeeRoyaltyLocations
GLASS DOCTOR
Current
$155K – $317K$60K6.0%165
Tire Pros$12K – $137K$7KN/A644
MICHELIN RETREAD TECHNOLOGIES (MICHELIN COMMERCIAL SERVICE NETWORK)$189K – $4.3M$3KN/A340
CHRISTIAN BROTHERS AUTOMOTIVE$515K – $650K$85K50.0%302
CHRISTIAN BROTHERS AUTOMOTIVE$530K – $645K$135K50.0%265
TOMMY'S EXPRESS$5.0M – $8.5M$50K4.0%206
Automotive Services Average
24 franchises
$456K – $1.0M$45K12.8%–

* Comparison based on latest FDD filings. Investment ranges from Item 7, fees from Item 5. Showing top 5 of 24 Automotive Services franchises by location count.

Locations & Growth

Outlet Growth Over Time

Total outlets at end of each year

Geographic Distribution (2023)

Outlets by state across the United States

Top States
1NY
6
2NC
5
3IN
5
4OK
4
5OH
4
6TN
4
7IL
4
8WA
4
9AL
3
10MO
3
11IA
3
12SC
3
13NE
3
14AR
3
15AK
3

+28 more states

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SBA Loan History

Historical SBA 7(a) loan data for GLASS DOCTOR franchisees (2010 – 2025)

Total Loans
73
Average Loan
$244,234
Total Volume
$17.8M
Default Rate
20.6%

Loans by Year

SBA 7(a) loan activity over time

* Data sourced from SBA 7(a) FOIA loan records. Default rate calculated from charged-off loans.

73 SBA loans on record

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Franchisee Contacts

254 franchisee contacts on file from official FDD filings.

254 Contacts Available

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Due Diligence

Litigation (Item 3)

Franchisee Cases1

Misrepresentation and fraud claims by a former franchisee regarding the franchise sale, including issues related to territory, national accounts, training, and licensing.

Bankruptcy (Item 4)

Bankruptcy HistoryYes

President Jeramy Sibley filed Chapter 13 on June 21, 2012 (discharged February 23, 2017, closed June 29, 2017). The Collected Group LLC (portfolio company controlled by KKR, not involving franchisor) filed Chapter 11 on April 5, 2021 (emerged May 26, 2021).

System Health (Item 20)

Franchise system changes reported in the most recent fiscal year

Terminations
9
Non-Renewals
0
Reacquired
0
Ceased Ops
0
Transfers
9
Sold to Franchisees
3
Projected New
0

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Frequently Asked Questions

The total initial investment to open a GLASS DOCTOR franchise ranges from $155,400 to $317,100. This includes a franchise fee of $59,900. Ongoing royalty fees are 6.0% of gross sales.