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Zaxby's
Zaxby's franchises quick-casual dining restaurants featuring an upscale menu of chicken fingers, buffalo wings, salads, sandwiches, and promotional items complemented by unique brand sauces. The business model grants franchises for single or multiple restaurants under proprietary systems, marks, operating standards, and development schedules, with total investments ranging from $1.4M to $3.8M. It targets consumers seeking fresh, prepared-to-order meals via dine-in, carry-out, drive-thru, or delivery in the fast-casual chicken segment.
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Franchise Costs
6% royalty + 1.5% national marketing fund (up to 4% total weekly marketing including local co-op/multi-DMA) + $0.06 per transaction technology fee
Financial Performance
Item 19 Financial Performance
This franchise did not provide Item 19 financial performance data.
Be careful if you are interested in investing. The lack of financial performance representations may indicate limited data or varying results across franchises.
Extracted Item 19 Section
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Unlock financial performance dataZaxby's Franchise Analysis
Zaxby's has carved a niche in the competitive fast-casual chicken space, but its refusal to disclose Item 19 earnings leaves investors guessing about real-world profitability. With three decades of franchising under its belt and a recent uptick in units, the system's momentum hints at resilience—yet low terminations mask whether franchisees are truly thriving or just hanging on. What does the SBA loan performance reveal about long-term viability in this high-investment game?
Item 7 in the 2025 FDD pegs total investment at $1,445,000 to $3,810,500 for a single unit, including the $35,000 franchise fee, driven by build-out, equipment, and inventory in the drive-thru heavy model. Ongoing fees hit 6% royalty on gross sales, 1.5% brand fund (potentially up to 4% with local co-op), plus a $0.06 per transaction tech fee—standard for QSR but cumulative on $1M+ sales volumes. No Item 19 means no median gross sales or profit data, a red flag forcing reliance on anecdotes; SBA records show 134 loans averaging $1,320,917 with a stellar 1.5% default rate, suggesting financed owners are repaying reliably despite the hefty upfront capital.
Since 1994, Zaxby's grew steadily to 826 franchised units (143 corporate) by 2024, up 4% from 796 in 2023, with 50 projected openings signaling controlled expansion. Health metrics shine: only 6 terminations and 58 transfers indicate stability, not distress. This trajectory means a mature brand with barriers to oversaturation, but the lack of earnings transparency and $1.4M+ entry could strain underperformers—ideal for experienced operators with deep pockets eyeing chicken's demand, less so for newcomers without proven QSR chops.
Analysis based on the 2025 Franchise Disclosure Document. All figures should be independently verified before making investment decisions.
How Zaxby's Compares
Key Insights
- Higher investment than 96% of Fast Casual franchises
- Top 10 largest franchise system in Fast Casual
- Lower than average SBA loan default rate in Fast Casual
| Franchise | Investment | Fee | Royalty | Locations |
|---|---|---|---|---|
Zaxby's Current | $1.4M – $3.8M | $35K | 6.0% | 826 |
| Tropical Smoothie Cafe | $276K – $771K | $35K | 6.0% | 1,650 |
| TROPICAL SMOOTHIE CAFÉ | $300K – $721K | $35K | 6.0% | 1,371 |
| FIREHOUSE SUBS RESTAURANTS (UNIT) | $405K – $1.6M | $20K | 6.0% | 1,249 |
| Qdoba | $548K – $1.3M | $40K | 5.0% | 652 |
| CHICK-FIL-A License Program | $586K – $3.3M | N/A | 10.0% | 412 |
Fast Casual Average 107 franchises | $529K – $1.2M | $39K | 5.6% | – |
* Comparison based on latest FDD filings. Investment ranges from Item 7, fees from Item 5. Showing top 5 of 107 Fast Casual franchises by location count.
Locations & Growth
Outlet Growth Over Time
Total outlets at end of each year
Geographic Distribution (2024)
Outlets by state across the United States
+2 more states
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Unlock location growth dataSBA Loan History
Historical SBA 7(a) loan data for Zaxby's franchisees (2010 – 2025)
Loans by Year
SBA 7(a) loan activity over time
* Data sourced from SBA 7(a) FOIA loan records. Default rate calculated from charged-off loans.
134 SBA loans on record
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Unlock SBA loan historyFranchisee Contacts
889 franchisee contacts on file from official FDD filings.
889 Contacts Available
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Unlock contactsDue Diligence
Litigation (Item 3)
Bankruptcy (Item 4)
System Health (Item 20)
Franchise system changes reported in the most recent fiscal year
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Unlock due diligence reportsFrequently Asked Questions
The total initial investment to open a Zaxby's franchise ranges from $1,445,000 to $3,810,500. This includes a franchise fee of $35,000. Ongoing royalty fees are 6.0% of gross sales.
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