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CELL PHONE REPAIR ( UNIT)
CPR (Cell Phone Repair) franchises operate repair businesses that provide authorized services for smartphones, cell phones, laptops, game systems, and other electronic devices, while also selling refurbished mobile devices, accessories, and repair parts under the CPR brand. They use a distinctive business system with specified formats, standards, and territories based on market size and demographics, targeting companies, cell phone dealers, and the general public. The franchisor offers individual franchises, multi-store developments, and special programs like GROWTH and SAVE for existing franchisees.
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Franchise Costs
5.8% royalty + $285/mo national advertising fund + $195/mo technology fee (up to $250/mo)
Financial Performance
Item 19 Financial Performance
Data Based On: 364 CPR Franchise Businesses in the United States that were open and operating for at least 12 months as of December 31, 2025.
* The document provides the average annual Gross Volume for the top 10% ($1,073,475) and bottom 10% ($139,390) segments of 364 CPR Franchise Businesses. However, no data (average, median, or range) is provided for the remaining 80% of businesses. Therefore, a weighted average and overall median for all 364 businesses cannot be calculated and are set to null. The average Gross Volume for the top 10% segment is used for 'revenue_top_quartile', and the average Gross Volume for the bottom 10% segment is used for 'revenue_bottom_quartile'. No information regarding gross profit, net income, net profit, EBITDA, or expenses was provided, so related fields are set to null.
Extracted Item 19 Section
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CELL PHONE REPAIR ( UNIT) Franchise Analysis
Cell phone repairs thrive as devices multiply, yet CPR's latest FDD exposes strains beneath its Assurant-backed expansion. Item 19 delivers revenue snapshots from real units, while litigation logs hint at deeper disputes over support and territories. Does this system's growth momentum outweigh the friction signals?
Item 7 lays out startup costs from $90,350 to $360,500, with a $25,000 franchise fee fitting business services norms but wide range signaling location variability. Ongoing fees stack up: 5.8% royalty (slightly above 5% category average), plus $285/month national ad fund and $195-$250/month tech fee, pushing total outflows higher than bare royalty peers. Item 19 disclosure is a plus, offering median gross sales to benchmark viability, though profitability hinges on volume in repair/refurb sales. SBA records show just 4 loans averaging $503,000—high per-loan size suggests bigger builds, but low volume tempers lender enthusiasm.
At 418 locations since 2008, CPR eyes 41 new units, signaling steady 10%+ growth trajectory amid 24 terminations, 3 non-renewals, and 19 transfers—churn above minimal but not catastrophic for the scale. Litigation screams caution: 37 arbitrations and putative class actions blast franchisor for misrepresented OEM parts (defective, pricier), marketing shortfalls, Assurant competition encroaching territories, and weak advisory support. These flags elevate risk for due diligence; growth appeals to hands-on operators, but unresolved franchisee gripes could drag returns.
Analysis based on the 2026 Franchise Disclosure Document. All figures should be independently verified before making investment decisions.
How CELL PHONE REPAIR ( UNIT) Compares
Key Insights
- Higher than average SBA loan default rate in Business Services
| Franchise | Investment | Fee | Royalty | Locations |
|---|---|---|---|---|
CELL PHONE REPAIR ( UNIT) Current | $90K – $361K | $25K | 5.8% | 418 |
| Bimbo Foods Bakeries Distribution, LLC | $14K – $607K | N/A | N/A | 6,454 |
| THE UPS STORE (TRADITIONAL) | $216K – $609K | $30K | 5.0% | 4,500 |
| RE/MAX | $37K – $337K | $35K | 1.0% | 2,994 |
| JACKSON HEWITT TAX SERVICE | $71K – $105K | $25K | 15.0% | 2,744 |
| CRUISE PLANNERS | $2K – $21K | $11K | 3.0% | 2,655 |
Business Services Average 197 franchises | $121K – $289K | $46K | 10.2% | – |
* Comparison based on latest FDD filings. Investment ranges from Item 7, fees from Item 5. Showing top 5 of 197 Business Services franchises by location count.
SBA Loan History
Historical SBA 7(a) loan data for CELL PHONE REPAIR ( UNIT) franchisees (2019 – 2023)
Loans by Year
SBA 7(a) loan activity over time
* Data sourced from SBA 7(a) FOIA loan records. Default rate calculated from charged-off loans.
4 SBA loans on record
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Franchisee Contacts
438 franchisee contacts on file from official FDD filings.
438 Contacts Available
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Due Diligence
Litigation (Item 3)
Putative class actions and numerous individual arbitrations (37 total) by current and former franchisees alleging breach of franchise agreement, covenant of good faith, deceptive trade practices, fraudulent/negligent misrepresentations regarding exclusive OEM battery supplier (higher prices, defective parts), marketing expenses, Assurant competition, and inadequate advisory services; additional arbitrations over wrongful termination of area representative agreement and territorial encroachment/support failures.
Bankruptcy (Item 4)
System Health (Item 20)
Franchise system changes reported in the most recent fiscal year
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Frequently Asked Questions
The total initial investment to open a CELL PHONE REPAIR ( UNIT) franchise ranges from $90,350 to $360,500. This includes a franchise fee of $25,000. Ongoing royalty fees are 5.8% of gross sales.
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